Privacy Policy

1. Introduction & Corporate Identity

Fluixio Technologies Pvt Ltd ("Company", "we", "our", or "us") operates the OneServe platform connecting consumers with verified independent service professionals. We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable data privacy regulations in India.

Registered & Operating Address: A 44, 45, Galaxy Square Pvt Ltd, Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, India.

2. Information We Collect

We collect only the minimum data required to facilitate doorstep services securely:

• Customers: Name, phone number, email address, service delivery address, landmark, and transaction confirmation tokens. Payment processing (credit/debit cards, UPI, net banking) is handled securely by RBI-authorized payment aggregators; OneServe does not store raw credit card credentials or CVVs.
• Professionals: Full legal name, UIDAI Aadhaar e-KYC verification hash, PAN number, bank account/UPI ID for payout settlement, police clearance records, service experience credentials, and real-time transit telemetry during active bookings.
• Technical & Telemetry Data: IP address, device model, operating system, push notification tokens, and timestamped OTP authentications.

3. Purpose and Legal Basis for Processing

Your personal data is processed strictly for the following purposes:

• Dispatching independent professionals to your verified doorstep address.
• Processing secure digital payments and issuing GST-compliant tax invoices.
• Ensuring safety through two-way OTP authentication and in-transit tracking.
• Preventing platform disintermediation, fraudulent accounts, and abusive behavior.
• Resolving customer grievances, product disputes, and refund processing.

4. Number Masking and Direct Contact Protection

To preserve customer privacy, calls and chats initiated via the OneServe app utilize virtual call bridging and masked numbers. Professionals cannot access your permanent personal mobile number, and doorstep address visibility is automatically revoked after service completion.

5. Professional Blacklist Registry & Fraud Prevention

In compliance with Section 4.3 of our Terms of Service, if an independent professional is found soliciting or delivering off-platform transactions to a OneServe customer, their identity tokens (UIDAI e-KYC hash, PAN, mobile number, and bank account) are retained in our Permanent Fraud & De-registration Registry to prevent re-onboarding under any alternate credentials.

6. Data Retention and Erasure

We retain personal data only for as long as necessary to fulfill the purposes outlined or as mandated by statutory tax and company records laws (e.g., preserving GST invoices for 7 years). Customers may request complete account deactivation and erasure of non-statutory data at any time by contacting our Privacy Desk.

7. Grievance Officer & Inquiries

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act 2023, the details of our Grievance Officer are: