Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website located at getoneserve.com and the OneServe mobile applications (collectively, the "Platform"), operated by Fluixio Technologies Pvt Ltd, a private limited company incorporated under the Companies Act, 2013, with its registered and corporate office at A 44, 45, Galaxy Square Pvt Ltd, Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, India (hereinafter referred to as "OneServe", "Company", "we", "us", or "our").

By accessing or using the Platform, downloading our applications, or booking services, you agree to be legally bound by these Terms and our integrated policies, including our Privacy Policy and Cancellation and Refund Policy. If you do not agree to these Terms, you must immediately refrain from accessing or using the Platform.

1. Platform Nature & Intermediary Services

1.1. Technology Intermediary: OneServe operates strictly as a technology marketplace and intermediary platform under Section 79 of the Information Technology Act, 2000. The Platform enables registered Customers to discover, schedule, communicate with, and contract independent third-party service professionals ("Professionals" or "Pros") for household, grooming, maintenance, and technical services ("Pro Services").

1.2. Independent Contractor Relationship: Professionals onboarded on the Platform are independent business operators and contractors. They are not employees, agents, joint venturers, or partners of OneServe or Fluixio Technologies Pvt Ltd. OneServe does not control the physical manner, technique, or execution of the Pro Services performed at the Customer's premises. Each Professional is individually responsible for delivering the agreed service in accordance with professional trade standards.

1.3. Transparent Pricing & Commission Model: Customers pay 0% platform commission on services. OneServe curates standard service categories, sub-categories, and benchmark prices. Professionals set their own competitive rates within benchmark parameters, which are reviewed and approved by the Platform for fair billing. OneServe charges a modest platform fee (fair ~13%) exclusively to the Professional upon successful job completion.

1.4. Supply of Products & Kits: OneServe does not sell, distribute, or mandate proprietary company kits to Professionals. Professionals bring their own professional tools and supplies. However, Professionals are strictly obligated to use authentic, sealed-pack, single-use consumables matching the exact service variant booked by the Customer.

2. Eligibility & Account Obligations

2.1. Age & Authority: You must be at least 18 years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872.

2.2. Accurate Information: When registering, you must provide accurate, current, and complete information, including your full legal name, mobile phone number, valid email address, and service address.

2.3. Account Security: You are solely responsible for safeguarding your login credentials and OTPs. Any actions taken through your Account are deemed to have been authorized by you. OneServe will never ask you to reveal your login password or banking OTPs.

3. Doorstep Verification, Safety & In-Job SOS

3.1. Same-Gender Presence Rule: To ensure mutual safety, comfort, and dignified service standards, a Professional delivering beauty, salon, or personal care services will only enter the residence if an adult of the same gender as the service recipient is present on the premises throughout the duration of the service.

3.2. Pre-Service Product Inspection: Before service commences, the Customer has the legal right to inspect all products, supplies, and consumables brought by the Professional. The Customer must verify that single-use consumables are unopened and factory-sealed, and that brands match the booked variant (e.g. HD Makeup, O3+ Facial, L'Oréal).

3.3. Start OTP Handshake: Work strictly commences only after the Customer is satisfied with the pre-service product inspection and provides the encrypted 4-digit Start OTP in person to the Pro.

3.4. Active In-Job Emergency SOS: A 24/7 one-tap emergency SOS button is activated on the live booking screen strictly while the job is active. In case of safety escalation, threats, harassment, or medical emergencies, both Customer and Pro have immediate access to emergency response coordination.

3.5. Two-Way Completion Confirmation: A booking cannot be unilaterally completed by the Professional. Upon treatment conclusion, the Professional uploads Before & After media proof, and the Customer must confirm "Service Completed" on the app. This safely deactivates the SOS and unlocks mutual rating and review.

4. Payment Terms & Off-Platform Prohibition

4.1. Payment Methods: All payments for services, taxes (GST), and approved add-ons must be settled via authorized payment processors on the Platform (UPI, Debit/Credit Card, Net Banking, or pre-approved in-app payment modes).

4.2. Off-Platform Leakage Strictly Prohibited: You expressly agree that you shall not solicit, negotiate, book, or pay a Professional directly offline outside the Platform. Direct offline arrangements constitute a material breach of these Terms.

IMPORTANT NOTICE: Off-platform bookings immediately forfeit all OneServe consumer protections. You lose Two-Way completion signoff, dispute mediation, refund recourse, product inspection enforcement, and active in-job SOS. OneServe disclaims any and all liability for substandard work, property damages, or safety incidents arising from offline transactions.

5. Customer Conduct & Non-Discrimination

5.1. Mutual Respect & Dignity: OneServe is committed to partner dignity. You agree to treat Professionals with respect, courtesy, and fairness. Discrimination, verbal abuse, sexual harassment, physical intimidation, or mistreatment of any Professional based on caste, religion, gender, ethnicity, or social status is strictly prohibited and will result in immediate account termination and legal action.

5.2. Safe Environment & Utilities: Customers must provide reasonable, safe access to the service area, including necessary electricity, clean water, and access permissions (gate passes, society clearances).

5.3. Valuables & Sensitive Property: Customers are responsible for securing jewelry, cash, fragile valuables, and sensitive items prior to the Professional's arrival. OneServe and Professionals are not responsible for pre-existing deterioration or wear-and-tear of appliances, fixtures, or surfaces.

6. Reviews, Media & Intellectual Property

6.1. Authentic Reviews: Customers and Professionals may submit ratings and written reviews post-service. Reviews must be truthful, non-defamatory, and reflect genuine first-hand experiences.

6.2. Before & After Proof: Professionals may capture and upload Before & After photographs strictly of the work area (e.g. styled hair, repaired appliance, cleaned floor) to certify completion and build their verified public portfolio. Faces or private household interiors shall not be published without explicit customer consent.

6.3. Platform IP: All copyrights, trademarks, software code, UI designs, brand logos, and content on the Platform are the exclusive property of Fluixio Technologies Pvt Ltd. You may not copy, reverse engineer, scrape, or distribute any part of the Platform without prior written consent.

7. Disclaimers & Limitation of Liability

7.1. As-Is Provision: The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. While OneServe conducts UIDAI Aadhaar e-KYC, legal identity authentication, physical address confirmation, and trade skill verification of Pros before activation, OneServe does not warrant that services will be uninterrupted or completely error-free.

7.2. Liability Cap: To the maximum extent permitted by applicable Indian law, the total aggregate liability of OneServe, its parent company Fluixio Technologies Pvt Ltd, and their directors, officers, and employees arising out of or in connection with any booking shall be limited to the lower of: (a) the actual platform fee received by OneServe for the specific disputed booking, or (b) INR 5,000 (Rupees Five Thousand).

7.3. No Consequential Damages: In no event shall OneServe be liable for indirect, incidental, punitive, or consequential damages, loss of business, or emotional distress.

8. Governing Law & Dispute Resolution

8.1. Governing Law: These Terms and any dispute arising out of or related to your use of the Platform shall be governed by and construed in accordance with the laws of India.

8.2. Arbitration: Any controversy, claim, or dispute arising out of these Terms shall be referred to and finally resolved by sole arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Noida, Uttar Pradesh, India. The language of arbitration shall be English.

8.3. Exclusive Jurisdiction: Subject to arbitration, the competent courts situated in Gautam Buddha Nagar / Noida, Uttar Pradesh, India shall have exclusive jurisdiction over all legal proceedings.